Software Terms of Use

TERMS OF USE / TERMS OF SERVICE

These Terms of Use ("Terms") govern your access to and use of the HyndSyte Client Management System software, website, and any related applications (collectively, the "Software"). By accessing or using the Software, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Software.

1. ELIGIBILITY

You represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you use the Software on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. LICENSE GRANT

Subject to your compliance with these Terms, HyndSyte LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Software
• Reverse engineer, decompile, or disassemble the Software
• Rent, lease, lend, sell, sublicense, or transfer the Software
• Remove or alter any proprietary notices or labels
• Use the Software for any unlawful purpose

3. USER ACCOUNTS AND RESPONSIBILITIES

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that your use complies with all applicable laws and regulations
• Providing accurate and complete information
• Promptly notifying us of any unauthorized access or security breach

4. PROHIBITED CONDUCT

You agree not to:

• Use the Software to violate any law, regulation, or third-party rights
• Attempt to gain unauthorized access to any systems or data
• Interfere with or disrupt the integrity or performance of the Software
• Transmit any malware, viruses, or harmful code
• Use the Software to send spam or unsolicited communications
• Impersonate any person or entity

5. INTELLECTUAL PROPERTY

The Software and all content, features, and functionality, including but not limited to software code, text, graphics, logos, icons, images, and designs, are owned by HyndSyte LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

"HyndSyte" and related logos are trademarks of HyndSyte LLC. You may not use these marks without prior written permission.

6. CONFIDENTIALITY AND NON-DISCLOSURE

During your use of the Software, you may have access to non-public, confidential, or proprietary information about HyndSyte LLC, its business, systems, technologies, customers, or partners ("Confidential Information"). You agree to:

• Use Confidential Information solely for the purpose of using the Software as permitted
• Not disclose Confidential Information to any third party without prior written consent
• Use at least reasonable measures to protect the confidentiality of such information
• Promptly notify HyndSyte LLC of any unauthorized disclosure

7. BETA TESTING NON-DISCLOSURE AGREEMENT

IMPORTANT: If you are participating in any beta testing, early access, or pre-release program for the Software, the following additional terms apply:

• All beta features, functionality, performance data, and documentation are strictly Confidential Information
• You agree not to disclose, publish, or share any information about beta features with any third party
• You may not post screenshots, videos, or descriptions of beta features on social media, forums, or any public platform
• You may not discuss beta features with anyone outside of your organization without written permission
• Beta features are provided "AS IS" and may be incomplete, contain errors, or change significantly
• HyndSyte LLC may discontinue or modify beta features at any time without notice
• Your feedback about beta features becomes the property of HyndSyte LLC

These beta testing obligations survive the termination of your access to the Software and remain in effect until the features are publicly released or HyndSyte LLC provides written release from these obligations.

8. DATA AND PRIVACY

Your use of the Software is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Software, you consent to the collection, use, and disclosure of information as described in the Privacy Policy.

You retain ownership of any data you input into the Software. You grant HyndSyte LLC a limited license to use, process, and store your data solely to provide and improve the Software.

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PRIVACY POLICY

Last updated: March 19, 2026

HyndSyte LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Client Management System software and related services (the "Software").

1. INFORMATION WE COLLECT

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password
• Business Data: Client information, work orders, estimates, invoices, projects, tasks, and related business records
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communications: Messages, support requests, feedback, and correspondence with us
• Profile Information: Job title, role, preferences, and settings

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Approximate location based on IP address (if you enable location services, we may collect precise location)
• Cookies and Tracking: Session cookies, authentication tokens, and analytics data
• Log Data: Server logs, error reports, and system activity

1.3 Information from Third Parties

• Integration data from connected services (e.g., accounting software, payment processors)
• Public business information for verification purposes
• Analytics and service providers

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve the Software
• Process transactions and manage your account
• Enable features like scheduling, invoicing, and project management
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

2.2 Security and Compliance

• Authenticate users and prevent fraud
• Monitor for security threats and unauthorized access
• Comply with legal obligations and enforce our Terms
• Investigate and prevent violations of our policies

2.3 Analytics and Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and testing
• Generate aggregate statistics (anonymized)

2.4 Communications

• Send important updates about the Software
• Provide technical support and assistance
• Send marketing communications (with your consent, where required)
• Request feedback and conduct surveys

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email delivery and communications
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity
• Emergency situations involving safety

3.4 With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so.

4. DATA SECURITY

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access and authentication requirements
• Password Security: Passwords are hashed using bcrypt
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Security assessments and vulnerability testing
• Backup and Recovery: Regular data backups and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your information for as long as necessary to:

• Provide the Software and fulfill the purposes described in this Policy
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You have the right to access, update, or correct your personal information through your account settings or by contacting us.

6.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements. Note that some information may be retained in backups for a limited period.

6.4 Opt-Out

• Marketing Communications: Unsubscribe via the link in emails or contact us
• Cookies: Adjust your browser settings to refuse cookies (may affect functionality)
• Analytics: Use browser privacy settings or opt-out tools

6.5 Do Not Track

We currently do not respond to "Do Not Track" browser signals, but we provide opt-out options as described above.

7. CHILDREN'S PRIVACY

The Software is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Software, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection and sharing practices
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us at privacy@hyndsyte.com. We will verify your identity before processing requests.

10. GDPR COMPLIANCE (European Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: contract performance, legitimate interests, legal compliance, and consent.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core functionality
• Performance Cookies: Analytics and usage monitoring
• Functional Cookies: Remember preferences and settings

You can control cookies through your browser settings. Disabling cookies may limit Software functionality.

12. THIRD-PARTY LINKS

The Software may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date
• Notify you via email or in-app notification
• Post the updated policy on this page

Your continued use of the Software after changes constitutes acceptance of the updated Privacy Policy.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HyndSyte LLC
Privacy Officer
Email: privacy@hyndsyte.com
Legal: legal@hyndsyte.com
Website: www.hyndsyte.com

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9. DISCLAIMER OF WARRANTIES

THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HYNDSYTE LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE OPERATION

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• HYNDSYTE LLC'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SOFTWARE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SOFTWARE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
• HYNDSYTE LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HyndSyte LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Software
• Your violation of these Terms
• Your violation of any third-party rights
• Any data or content you submit through the Software

12. TERMINATION

HyndSyte LLC may suspend or terminate your access to the Software at any time, with or without cause, with or without notice. Upon termination:

• Your right to use the Software will immediately cease
• You must destroy any copies of Software materials in your possession
• Provisions that by their nature should survive (including confidentiality, disclaimers, limitations of liability, and indemnification) will continue in effect

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the Software shall be resolved exclusively in the state or federal courts located in [Your County], [Your State], and you consent to the personal jurisdiction of such courts.

14. DISPUTE RESOLUTION

Before initiating any legal proceeding, you agree to first contact HyndSyte LLC and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute cannot be resolved informally, either party may proceed with legal action as provided in Section 13.

15. MODIFICATIONS TO TERMS

HyndSyte LLC reserves the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Software after any changes constitutes your acceptance of the revised Terms.

16. GENERAL PROVISIONS

• Entire Agreement: These Terms constitute the entire agreement between you and HyndSyte LLC regarding the Software.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign these Terms without prior written consent. HyndSyte LLC may assign these Terms freely.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact:

HyndSyte LLC
Email: legal@hyndsyte.com
Website: www.hyndsyte.com