Privacy Policy

Scope of This Policy

This Privacy Policy describes how HyndSyte collects, uses, stores, and protects information when you use any of our services, websites, applications, or APIs. Our services include, but are not limited to:

• AI Phone Agents: AI-powered call answering, scheduling, and customer support
• Web Hosting: Website hosting, AI builders, and application deployment
• Phone Systems: Business VoIP numbers, call routing, and voicemail
• Custom Software, Integrations & Automation: Tailored software, API integrations, and workflow automation
• CRM, Portals & Business Operating Systems: Customer relationship management, employee/client portals, and business operations tools
• AI Solutions & Developer API: AI integrations, automation, and third-party developer tools

By using any HyndSyte service, you agree to the practices described in this policy.

Information We Collect

At HyndSyte, we collect information only when you explicitly provide it to us. We collect the following types of information:

• Phone Numbers: Collected when you voluntarily provide your mobile number through our online registration forms, contact forms, subscription sign-ups, or when using AI Phone Agents and Phone Systems services.
• Contact Information: Name, email address, business details, and other contact information you provide when communicating with us or creating an account.
• Account Information: When you create an account, we collect information necessary to provide our services, including login credentials, billing information, and service preferences.
• Call and Conversation Data: For AI Phone Agents and Phone Systems, we may collect call recordings, transcripts, voicemails, and related metadata to provide and improve these services.
• Website and Hosting Data: For Web Hosting customers, we collect domain names, website files, databases, DNS records, and server logs necessary to host and maintain your services.
• Integration and API Data: For Custom Software, Integrations, and API usage, we collect authentication tokens, integration configurations, and request/response logs needed to connect your systems.
• CRM and Business Data: For CRM, Portals, and Business Operating Systems, we store customer records, employee data, appointments, transactions, and other business information you choose to manage through our platform.
• Usage Data: Information about how you use our services, including IP addresses, device information, browser type, access logs, and interaction data to improve and optimize your experience.

SMS Messaging and Phone Number Collection

We collect phone numbers exclusively for the purpose of sending you text messages related to our services. Your phone number is collected only when you:

• Explicitly fill out our online contact form or registration form
• Subscribe to our SMS updates and notifications
• Provide consent to receive text messages during the signup process
• Opt-in to receive SMS communications through our website or applications

No Sharing of Mobile Information

We are committed to protecting your privacy and will never share your mobile information with third parties for marketing purposes.

Your text message opt-in data and consent are strictly confidential and will never be shared with any outside entities. We do not sell, rent, or share your phone number with:

• Third-party marketers or advertisers
• Affiliate companies for promotional purposes
• Data brokers or analytics companies for marketing
• Any external entities for commercial gain

How We Use Your Information

We use the information we collect to provide, maintain, and improve all HyndSyte services. Specifically, we use your information to:

• Provide Services: Operate AI Phone Agents, Phone Systems, Web Hosting, Custom Software, CRM, Portals, and other services you subscribe to.
• Communicate: Send service notifications, support responses, billing reminders, and account updates via email, SMS, phone, or in-app messages.
• Process Transactions: Handle billing, payments, renewals, and service upgrades.
• Improve and Optimize: Analyze usage trends, troubleshoot issues, and develop new features across our platform.
• AI Training and Quality: Use call transcripts, interactions, and feedback to improve AI Phone Agent performance and customer experience, subject to applicable agreements and consent.
• Security: Detect and prevent fraud, abuse, unauthorized access, and other security threats.
• Marketing: Send promotional messages and product updates only with your explicit consent.
• Compliance: Comply with legal obligations, enforce our agreements, and protect our rights.

Opt-Out and Unsubscribe

You have the right to opt-out of receiving SMS messages at any time. We make it easy for you to unsubscribe:

• Reply STOP: You can reply "STOP" to any text message we send to immediately unsubscribe from our SMS messaging service.
• Reply HELP: Reply "HELP" to any message for assistance or additional customer support information.
• Contact Us: You can also opt-out by contacting our support team directly.

Once you opt-out, we will stop sending you SMS messages within a reasonable time frame, except for essential service messages that may be required for account security or transaction completion.

Data Protection and Security

We implement enterprise-grade security measures across all HyndSyte services to protect your information:

• Encryption: Sensitive data is encrypted in transit using TLS/SSL and protected at rest with industry-standard encryption.
• 24/7 Human-Managed Servers: Our infrastructure is monitored and managed by experienced technicians around the clock.
• Access Controls: Role-based access, secure authentication, API tokens, and two-factor authentication protect your accounts.
• Application Security: ModSecurity web application firewall, IP blocking, and Monarx malware detection protect hosted applications and data.
• Secure Communications: AI Phone Agents and Phone Systems use secure VoIP and telephony infrastructure to protect call data.
• Regular Audits: We perform security audits, updates, and vulnerability assessments to maintain platform integrity.
• Compliance: We maintain compliance with applicable data protection regulations and industry standards.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt-out of marketing communications at any time
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending you an email notification (if you have provided your email)
• Sending an SMS message or in-app notification (for significant changes affecting your services)

Your continued use of any HyndSyte service after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have questions about this privacy policy or our data practices across any HyndSyte service, please contact us:

• Email: privacy@hyndsyte.com
• Phone: (727) 777-6207
• Website: https://hyndsyte.com
• Support Portal: https://app.hyndsyte.com/help.php