Terms & Conditions

Acceptance of Terms

By accessing, registering for, or using any HyndSyte service, website, application, or API, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use our services.

These terms apply to all HyndSyte services, including but not limited to:

• AI Phone Agents: AI-powered call answering, appointment scheduling, and customer support
• Web Hosting: Website hosting, AI website builders, and application deployment
• Phone Systems: Business VoIP numbers, call routing, voicemail, and softphone support
• Custom Software, Integrations & Automation: Tailored software development, API integrations, and workflow automation
• CRM, Portals & Business Operating Systems: Customer relationship management, employee/client portals, and business operations tools
• AI Solutions & Developer API: AI integrations, automation tools, and third-party developer services

Additional service-specific terms, pricing, and service level agreements may apply and will be presented to you when you subscribe to or purchase a specific service.

Account Registration and Responsibilities

To use most HyndSyte services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Keeping your contact and billing information up to date
• Ensuring that any users you authorize to access your account comply with these terms
• Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that provide false information, violate these terms, or engage in fraudulent or abusive activity.

Payment, Billing, and Cancellations

Many HyndSyte services are offered on a subscription or usage basis. By subscribing to a paid service, you agree to the following:

• Fees: You agree to pay all applicable fees for the services you select, including subscription fees, usage fees, and one-time setup or customization charges.
• Billing: Fees are billed in advance on a recurring basis unless otherwise stated. Billing information is processed securely through our payment providers.
• Renewals: Subscriptions automatically renew unless canceled before the renewal date. You may cancel at any time through your account dashboard or by contacting support.
• Refunds: Refund eligibility is determined by the specific terms of each service and any applicable service agreement.
• Late Payments: Failure to pay may result in suspension or termination of services.

Acceptable Use

You agree to use HyndSyte services only for lawful purposes and in compliance with these terms. Prohibited activities include, but are not limited to:

• Using services to send spam, unsolicited messages, or harassing communications
• Engaging in illegal, fraudulent, or deceptive activities
• Attempting to gain unauthorized access to our systems or other users' accounts
• Distributing malware, viruses, or harmful code
• Infringing on intellectual property rights or violating privacy rights
• Using AI Phone Agents or Phone Systems to make unlawful robocalls or spoofed calls
• Hosting or distributing prohibited content on Web Hosting services
• Abusing APIs, integrations, or automation features to circumvent rate limits or security controls

We reserve the right to suspend or terminate access to any service for violations of these acceptable use policies.

Data, Content, and Intellectual Property

You retain ownership of any data, content, or materials you upload, transmit, or store through our services. By using our services, you grant HyndSyte the limited rights necessary to host, process, and deliver your services.

• Your Responsibility: You are responsible for ensuring you have the right to upload, store, and process any data or content through our services.
• Data Processing: We process your data in accordance with our Privacy Policy and any applicable data processing agreements.
• AI Training: Use of AI Phone Agents and AI Solutions may involve processing interactions to improve service quality. Specific terms regarding AI training and data use are provided in service-specific agreements or settings.
• HyndSyte Property: HyndSyte retains all rights to our platform, software, trademarks, logos, and proprietary technology.

Service-Specific Terms

AI Phone Agents and Phone Systems

These services involve AI-powered and traditional telephony features. You agree to comply with all applicable telecommunications laws, including anti-robocall regulations, consent requirements, and do-not-call rules. Call recordings, transcripts, and voicemails may be stored and processed to provide and improve these services.

Web Hosting

Web Hosting services are provided subject to acceptable resource usage, content restrictions, and our acceptable use policy. You are responsible for maintaining backups of your data, securing your applications, and complying with all applicable laws regarding hosted content.

Custom Software, Integrations & Automation

Custom development projects are governed by separate statements of work, timelines, and deliverables. Integrations and automation may depend on third-party services, and we are not responsible for changes or outages caused by third-party platforms.

CRM, Portals & Business Operating Systems

You are responsible for the accuracy and lawful handling of any customer, employee, or business data stored in these systems. You must comply with applicable data protection laws when using these services to manage personal information.

AI Solutions & Developer API

API access is provided subject to rate limits, authentication requirements, and acceptable use policies. We may monitor API usage to prevent abuse and ensure platform stability.

Communications and SMS Messaging

As part of using HyndSyte services, we may communicate with you via email, SMS, phone, or in-app notifications. By providing your mobile phone number and opting in to our SMS messaging service, you agree to receive text messages from HyndSyte. Our SMS messaging program includes:

• Service Notifications: Important updates about your account, services, and transactions
• Marketing Messages: Promotional content, special offers, and product updates (only with your explicit consent)
• Support Communications: Customer service responses and support-related information
• System Alerts: Security notifications, maintenance updates, and critical system information

These messages are intended to keep you informed about your account, provide timely support, and deliver relevant information about our services and offerings.

Message and Data Rates

Standard message and data rates from your mobile carrier may apply to each SMS message sent or received through our service. These charges are determined by your mobile service provider and are not controlled by HyndSyte. We recommend checking with your carrier to understand your messaging plan and any applicable charges.

You are responsible for any fees charged by your mobile carrier for receiving SMS messages from our service. HyndSyte is not responsible for any carrier charges incurred as a result of using our SMS messaging service.

Message Frequency

The frequency of messages you receive will depend on your interaction with our services, the type of messages you have subscribed to, and your account activity. Message frequency may include:

• Service Messages: Sent as needed based on your account activity and transactions
• Marketing Messages: Frequency varies based on your preferences and our promotional schedule
• Support Messages: Sent in response to your inquiries or support requests
• System Alerts: Sent as needed for critical updates and security notifications

We strive to send relevant and timely messages without overwhelming you. You can manage your message preferences or opt-out at any time using the methods described below.

Opt-Out: STOP Keyword

You have the right to opt-out of receiving SMS messages from HyndSyte at any time. We provide a simple and immediate method to unsubscribe:

When you reply "STOP" to any message from our service:

• You will immediately be removed from our SMS messaging list
• You will no longer receive marketing or promotional messages
• You may still receive essential service messages required for account security or transaction completion
• Your opt-out will be processed within a reasonable time frame

After opting out, you can opt back in at any time by re-subscribing through our website or by sending a message to our support team.

Support: HELP Keyword

If you need assistance with our SMS messaging service or have questions about your subscription, you can access help at any time:

When you reply "HELP" to any message from our service:

• You will receive information about how to manage your subscription
• You will receive instructions on how to opt-out (STOP)
• You will receive contact information for our customer support team
• You will receive details about our messaging program and policies

Our support team is also available via email at support@hyndsyte.com or by phone at (727) 777-6207 for any additional assistance you may need.

Consent and Agreement

By providing your mobile phone number and checking the consent box during registration, you:

• Explicitly consent to receive SMS messages from HyndSyte
• Confirm that you are the owner of the mobile phone number provided or have the authority to consent on behalf of the owner
• Understand that message and data rates may apply
• Agree to the terms outlined in this document
• Acknowledge that you can opt-out at any time by replying STOP

Your consent is voluntary and can be withdrawn at any time without affecting your ability to use our other services (except for SMS-dependent features).

Service Availability and Limitations

HyndSyte strives to provide reliable and secure services, but all services are subject to occasional limitations, including:

• Scheduled Maintenance: We may perform maintenance that temporarily affects service availability
• Technical Issues: Services may be delayed or interrupted due to technical issues, network congestion, third-party outages, or carrier problems
• Third-Party Dependencies: Some services rely on third-party platforms, carriers, or APIs, and we are not responsible for outages caused by those providers
• Service Changes: We may modify, update, or discontinue features or services with appropriate notice
• Carrier Support: SMS and telephony services may not be supported by all carriers or in all geographic regions

HyndSyte is not responsible for service interruptions or failures caused by factors outside our reasonable control, including carrier issues, third-party platform outages, device problems, or network interruptions.

Privacy and Data Protection

Your privacy is important to us. The collection and use of your information across all HyndSyte services is governed by our Privacy Policy. Key points include:

• Your personal information is collected only with your explicit consent or as necessary to provide services
• Your information will not be sold, rented, or shared with third parties for marketing purposes
• Your opt-in data and consent are strictly confidential
• We implement security measures, including encryption, access controls, and 24/7 monitoring, to protect your information
• You can request access, correction, or deletion of your information in accordance with our Privacy Policy

For complete details about how we protect your data, please review our Privacy Policy.

SMS Prohibited Uses

You agree not to use our SMS messaging service for any prohibited purposes, including:

• Sending threatening, harassing, or abusive messages
• Impersonating HyndSyte or any other entity
• Interfering with the service or disrupting other users
• Using automated tools to abuse the messaging system
• Violating any applicable laws or regulations

We reserve the right to terminate your access to the SMS service for any violation of these terms.

Disclaimer and Limitation of Liability

HyndSyte services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Our total liability for any claims arising from these terms or your use of our services will not exceed the amount you paid for the affected service in the twelve months preceding the claim
• We are not responsible for the accuracy, legality, or appropriateness of any content or data you upload, store, or process through our services

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.

Termination

You may stop using our services at any time. We may suspend or terminate your access to any or all HyndSyte services if you:

• Violate these Terms & Conditions or any applicable service-specific terms
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay fees when due
• Cause harm to our platform, other users, or third parties

Upon termination, your right to use the affected services will immediately cease. Provisions that by their nature should survive termination will continue to apply, including ownership, liability, and dispute resolution provisions.

Modifications to Terms

We may modify these terms and conditions at any time. Material changes will be communicated to you via:

• Email notification (if you have provided your email address)
• SMS message notification (for changes affecting SMS services)
• Posting on our website

Your continued use of any HyndSyte service after modifications constitutes acceptance of the updated terms.

Governing Law

These terms and conditions are governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved in accordance with our dispute resolution policy.

Contact Information

If you have questions about these Terms & Conditions or any HyndSyte service, please contact us:

• Email: support@hyndsyte.com
• Phone: (727) 777-6207
• Website: https://hyndsyte.com
• Support Portal: https://app.hyndsyte.com/help.php

For privacy-related inquiries, please contact us at privacy@hyndsyte.com.